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DR WIMA TSA BAG

FAQs
We are a clean brand
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Do your products work on all skin/hair types?
We work hard to make sure that our products are suitable for all different skin/hair types! Our products are tested by a select group of friends, family and loyal customers with a variety of hair/skin types and tones, both male and female. They give us valuable feedback before new products come out.

Are Dr Wima Beauty products non-toxic?
All of our products are absolutely non-toxic and tested for safety.

Are your products gluten-free, organic?
Our products are not formally certified as gluten-free or organic. However, we do use gluten-free, naturally derived ingredients.

Do your products contain fragrance, GMO, mineral oil, formaldehyde, parabens, sulfates, fillers or artificial dyes?
Our products never include these ingredients. We have extremely high standards!
Our products maintain the original color of the natural ingredients and the scent of pure essential oils.

Why does the product smell / look different?
Our packaging varies with regions according to materials' availability. Our products are formulated without chemicals, synthetics and artificial coloring that allow for a product to be uniform. We use all-natural ingredients and for this reason, they may change color, scent, texture overtime or in between prepared batches. These variations will not affect the product’s effectiveness, and we guarantee that the product is completely safe for your skin.
If you have any concerns about your product, email us : info@drwimabeauty.com with your order reference and we will be happy to help you!

Where are your products formulated?
We've done extensive research, our highest quality Ingredients are sourced from all over the world ; our oils are cold-pressed & our essential oils are pure. Our products are formulated in a laboratory in United States that understands natural beauty.

As you've probably noticed, we keep our exact proprietary blends of ingredients to ourselves to protect the formulas we've worked so hard from being replicated. However, we are always willing to answer any questions you may have about our ingredients.

Are your products safe to use while pregnant or nursing?
We make a conscious effort to use safe and non-toxic ingredients for all our products but since each pregnancy /nursing experience is different, we suggest you consult with your doctor.

How Long until i see results?
Visible results will vary as bodies adjust to the ingredients found in different products at different rates. We recommend that you use any new product for a minimum of 60 days to judge results.

Does Hair Complex Oil cure alopecia?
No, hair complex oil will not cure alopecia. alopecia is a complex autoimmune disease however, it has been shown to improve hair health and therefore helps with new growth

Does Hair Complex Oil cure hair loss or thinning? No, hair complex will not cure hair loss or thinning. hair loss is mainly caused by internal imbalances and nutrient deficiencies however, it has been shown to improve hair health and therefore helps to reduce loss.

Can men use Hair Complex Oil?
yes, hair complex oil is safe and effective for men and women.

What happens when i stop using Hair Complex Oil? will my hair fall out?
There are no known side effects associated with discontinuing the use of Hair Complex Oil.

Are Dr Wima Beauty oils comedogenic?
Comedogenic oils are known to clog pores, and can be especially problematic for naturally oily or blemish-prone skin. All of the oils we use in our formulations are non-comedogenic or low comedogenic, so they moisturize without clogging pores.
Nevertheless, no oil should be left on skin unrinsed for more than 24 to 48 hours.

Do you test on animals?
We never test any of our products on animals.

Are the products FDA approved?
We sell natural cosmetic products, not medications. The FDA approves medications and drugs, not natural products and dietary supplements. Our products are manufactured in FDA certified facilities. These facilities are inspected and adhere to the requirements of the United States Food and Drug Administration, (FDA).

How long do your products last?
We make our products in small batches to garantee freshness at all times.
If Stored adequately, most of our products are safe to use within 12 months of opening. We recommend storing in a cool, dry place away from moisture and water.

Is your packaging recyclable?
All of our packaging materials, from our shipping boxes to our glass bottles, are 100% recyclable.

What payment types do you accept?
We accept all major credit cards through Paypal

I have not received my order. How can I track it?
You should’ve received a shipment confirmation email with your tracking number. If you don’t see an email, please reach out to us at info@drwimabeauty so that we can assist. If you are in morocco, you only receive an email when your package arrives from new york and is picked up for delivery locally.

Returns:
Returns are available for USA orders only.
All International orders are non-returnable, non-refundable unless order is proven lost (non-trackable) or damaged at time of delivery.
If you received damaged or missing items:
Email us at info@drwimabeauty.com with your order # and a description so that we can assist.
 
Duties & Taxes:
Duties & Taxes are regulated by your country's government based upon the value of the product. the customer is fully responsible for all taxes & fees associated with their order. If the customer rejects the package, they will NOT be refunded. Please contact your local customs office for further information BEFORE placing your order.

For any other questions, feel free to contact us: info@drwimabeauty.com

At Dr Wima Beauty, we formulate with strict standards, choosing to exclude thousands of ingredients from all of our products including the 5 categories that are considered the top “dirty" ingredients in the beauty industry.

We promise you will never find these suspicious ingredients in any of our products.

NO Parabens

Cheap preservative that has been linked to hormone disruption, infertility and breast cancer (used in cleansers and cosmetics in general)

NO SLS

Cheap cleansing agent that produces foam and is harsh and irritating (often used in toothpaste, shampoos, soaps and cleansers) the more bubbles = the more SLS. These chemicals are skin irritants, hormone disruptors and carcinogenic.

NO Phthalates

Chemical solvents used in hair products, perfumes, detergents, automotive oils. They are absorbed through the skin and can damage the reproductive system and are linked to hormone disruption "gender benders"

NO Animal-derived Ingredients

Besides the hormone disruption or allergy issue, the animals used in experiments are confined to small cages and bred in inhumane conditions, but they’re also subjected to tests that are beyond cruel. They’re tortured, blinded, and ultimately killed.To formulate our products, we choose from a list of 7000 ingredients that are already proven to be safe, mainly ingredients that have been part of beauty rituals for centuries, they have stood the test of time. This is what makes our products vegan-friendly.

NO Synthetic Dyes & Fragrance

Artificial fragrance is much cheaper than natural ingredients that impart scent such as essential oils. this is why when essential oils are the source of the smell, the price of the product is more expensive. Artificial fragrances can cause skin irritation, worsen allergies, eczema and skin sensitivity.

Dyes are derived from petrochemicals & often contain chemicals like mercury and lead. They cause allergies and irritation and are also suspected to be carcinogenic.

zineb b.

First of all, thank you Dr. Wima for the samples. I gave them to my mother since I couldn't wait and bought the SSS pack. Im personnaly in love with it, I use it daily at night I dont have new pimples nor inflammation. The difference is remarkable, my skin is now hydrated and clear. My mother like it too especially the oil and cream. I have oily skin and mom has it dry so I think its adapted to all skin types. We're both adopting the SSS as skincare routine and recommending it around us. We can't thank you enough Dr Wima, keep it up!! Love.

Yousra K.

I’ve been waiting for the SSS since the day DR.wima first talked about it, I knew it would be the game changer in my skin care routine, since i’ve already tried other products that dr.wima made and never been disappointed. It’s been only one week since I’ve started the sss routine and i’m already fell for it, all the product worked so great for me (I didn’t used the masque yet) I love the smell it’s feels natural authentic. Great product Excellent costumer service

Salma L.

Je n’ai jamais été aussi satisfaite d’un produit pour mon visage!! J’ai des cernes hériditaires avec une peau terne. Maintenant mon teint s’illumine de plus en plus et à ma grande surprise, mes cernes commencent à diminuer!!! Hâte de prendre le pack complet je n’arrive plus à m’en passer

Chaimae E.

It’s been more than a month now that I’m using the SSS and I’m reaaally loving it I mean you feel how clean are products my skin feel much better and is smoother. I highly recommend the SSS as much as i recommend the HCO

Meriem M.

When im using the products i feel like if im in the spa and my skin was never as glowy and healthy than now

Imane A.

Doux et clean pour la peau !! Je ne peux que recommander

Ghizlane A.

Where should i start... First of all i have dry very sensitive skin with pigmentation from sun exposure so everything harsh only makes my skin worst.. i had my fears regarding the fact that it's an all skin type system and having seen the amazing results on wima i thought this sure ain't for me BUT WHAT DO I KNOW !!! everything is very gentle on the skin yet results are there every step of the way.. i first used a makeup remover then went in with the cleanser that just lathered like heaven.. the clay mask unveiled quite clean skin even if it was a bit drying but no worries since it was compensated by the rich oil and the extra creamy moisturizer of which a little really goes a long way. everything absorbed well withing my skin leaving that cute velvety feel i couldn't help but keep touching (i have nothing special to say on the toner i liked the lavender scent of it i guess). I was surprised by the portions as i thought there will be barely enough for one usage but while i felt like overusing my sss components there were still plenty to do at least one week trial.. but that is our doctorwima philosophy just generous all along. As for the smell it wasn't like heavenly spa odors in the room but i guess every moroccan girl have smelled like that after a hamam with the mommy or granny.. i would take any advice for my hyperpigmentation and will be repurchasing for sure.. love the spirit behind the sss and will be reporting back after i sustain the same routine for a while..

Zineb E.

my sking breakout(i have an oily to mixed skin), I had many pimples after using those products I didn't like the smell, it's smells like tajine. My expectation was hight, I really wanted to like them but unfortunately i can't, But anyway, Thank you for the samples :).

Lamya C.

Best skon care ever

Ghallab K.

I have been using SSS for about a month now and I definitely see my skin healing from the acne and it feels smoother ....also I love the natural smell of it❤️

Btissam R.

Très bon combo ! Rien à dire sur la composition ! Je rachèterai sûrement les full size

Meryem E.

L'odeur est trop forte et ça m'a fait des boutons.

Hafsa A.

I had some pimples under my skin on my forehead and i had few other pimples showing on my chin.. honestly my skin was really bad. So first i tried the oil and the cream, let me tell you the best feeling is when you can smell the raw natural product’s ingredients not like other brands smelling perfume that you know it will harm your skin with all that chemicals.. the next day i woke up with a better complexion couldn’t feel any change in my skin until the 4th day when i felt that my skin was super soft and felt clean. Two weeks later i met a friend i didn’t see for 3weeks and she immediately told me that she’s amazed how my skin changed and she was curious to find out more about the skincare i am on, she loved it more once she found out it’s organic so now she’s on the DWB team too! I also tried the mask mixed with the toner and it wasn’t like any other clay mask, this one particularly will make your skin extra soft and brighter. The toner is so refreshing and the smell is amazing. Last is the cleanser, it’s my favorite after the cream. No foam, which means it does the work without harming the skin, once you wash it you actually feel that your skin is CLEAN and ready for moisturizer. All this to tell you, if you love yourself get the system or at least try the cream and the skin oil. It’s the best for your skin.

kaoutar m.

It’s a miracle i loooooove it

Najat L.

De bon produits surttt pr la peau seche c mon cas d ailleur

soraya e.

Produits exceptionnels, j'adore tout de chez Dr WIMA BEAUTY. Je suis à chaque fois surprise de la qualité et des formules et surtout leur efficacité.